Team Customer Care
Every conversation deserves care.
Help customers with context. Bring support requests, comments and reviews into a coordinated workflow, with escalation to your people.
SEE TEAM CUSTOMER CARE IN ACTION
The right answer, or the right person.
Watch Team Customer Care answer from your approved knowledge, reply in each customer's language and hand the full story to your team.
Play with sound · English captions available
Read the video transcript English
Meet Team Customer Care, by Slick. Every conversation... deserves care! Your new travel card is live, and the questions are coming in. In your messages, under your posts, and in your reviews. So Team Customer Care gives you a lead and four specialists.
The customer care lead reads each conversation, and sends it to the right expert: Customer support, Case triage, Comments and Reviews. A customer writes in: is lounge access included with my new card? Customer support answers from your approved knowledge.
Comments replies in public, in the commenter's own language. Reviews writes one short, careful response. And Case triage gathers the details when something goes wrong. It only answers from what you've approved. If the answer isn't there, it says so, instead of making up a policy, a price or a refund.
And when a person should step in, your team gets the whole story, so nobody has to explain it twice. Need more? Team Social plans what you post. Team Analytics shows what changed. And Team Code shapes it all around your business.
Team Customer Care, by Slick. Every conversation... deserves care!
What this team delivers
Context-aware reply drafts
Organized support cases
Human handoffs when needed
The agents behind the work
Specialists with a shared purpose.
A clear role for every agent. A coordinated result for your business.
Customer care lead
Routes customer messages, public comments and reviews to the right specialist.
- Specialist
Customer support
Answers questions from your approved knowledge and customer policies.
Platform focusFacebook MessengerInstagram - Specialist
Case triage
Collects issue details and prepares clear summaries for human escalation.
- Specialist
Reviews specialist
Prepares contextual replies to app and location reviews in the reviewer’s language.
Platform focusGoogle MapsApp StoreGoogle PlayGalaxy StoreAppGallery - Specialist
Comments specialist
Handles comments in context, prepares replies and flags issues for follow-up.
Platform focusInstagramFacebookTikTokYouTube
Connections depend on your setup and permissions. Platform expertise does not automatically enable a live connection.
From brief to review
Start with a brief. See what takes shape.
Illustrative workflow
Help this customer with their order and escalate if a refund needs approval.Your brief
Before you choose
A few clear answers.
What does Team Customer Care do?
Help customers with context. Bring support requests, comments and reviews into a coordinated workflow, with escalation to your people.
Which agents are in Team Customer Care?
Customer care lead · Customer support · Case triage · Reviews specialist · Comments specialist
How can I try this team?
Explore the online Business trial or evaluate Enterprise on your own infrastructure. The ACME Business sandbox uses fictional data and simulated external actions. Availability depends on your plan, permissions and deployment. Team Code’s Business assisted preview is scoped with a named operator during onboarding.
Choose where your team works.
Start with a hosted workspace and the online Business trial.
Explore the Business trialDeploy in your own cloud or on-premise, with your models, data and controls.
Start enterprise trialTry the enterprise sandboxAvailability depends on your plan, permissions and deployment. Team Code’s Business assisted preview is scoped with a named operator during onboarding.